
IS MY ORDER MADE IN ARGENTINA?
Yes! Most often in ‘The Capital’ as it is referred to – Buenos Aires. But some of our crafters are in various providence through the vast countryside of Argentina.
IS MY ORDER SHIPPING DIRECTLY FROM ARGENTINA?
Our hand-crafted products are shipped via FedEx International from Buenos Aires to our domestic office in Florida, USA. Therefore, your order with be a domestic shipment to your delivery address in the USA. On some occasions we ship special requests via expedited service directly to your delivery address, to most destinations across the globe. (additional fees will apply)
WHY IS IT DOMESTIC SHIPPING CHARGES IF ITS MADE IN ARGENTINA?
No international shipping charges will be charged on your order. We absorb the international shipping charges from Buenos Aires, Argentina to our USA office in Florida.
WILL I BE CHARGE INTERNATIONAL SHIPPING? (IF MY PURCHASE IS A USA ADDRESS?)
No international shipping charges will be charged on your order. We absorb the international shipping charges from Buenos Aires, Argentina to our USA office in Florida.
WHAT IS THE ADDRESS TO RETURN MY PURCHASE?
*Pieces Of Argentina, c/o Susan M Wood, 3420 SE 2nd Street, Ocala, FL 34471-2950
WHAT ARE THE RETURN SHIPPING REQUIREMENTS.
Please refer to our return policy section. It gives you answers to most inquiries regarding the return process and guidelines of merchandise.
IS MY PURCHASE RETURNABLE?
Finial Sale Merchandise is not returnable. All other merchandise returns are handled on an individual basis. Please refer to our return policy section for more details.
WHAT IF MY PURCHASE IS THE WRONG SIZE?
We try our best to accommodate your inquiries prior to an order being placed and to confirm your size selection once your purchase is made. If however, you need to exchange for another size or if you have purchased the wrong size as a gift, we will assist with your return request and the reshipping of the correct size.
CAN I SPECIAL ORDER SOMETHING?
Yes! If you are looking for something handmade from Argentina but do not see it on our website? We are happy to assist you in finding that special item you are looking for. Please keep in mind, our products are all 100% crafted by hand, which takes time and patients.
CAN I ASK FOR AN ARGENTINE PRODUCT THAT IS NOT ON YOUR WEBSITE?
Yes! If you are looking for something handmade from Argentina but do not see it on our website? We are happy to assist you in finding that special item you are looking for. Please keep in mind, our products are all 100% crafted by hand, which takes time and patients.
CAN I PLACE SPECIAL REQUEST?
Yes! If you are looking for something handmade from Argentina but do not see it on our website? We are happy to assist you in finding that special item you are looking for. Please keep in mind, our products are all 100% crafted by hand, which takes time and patients.
HOW DO I KNOW IT’S STERLING SILVER?
We ask our crafters to mark our pieces with the official sterling stamp, .925 Sterling Silver. Additionally, we will describe a sterling silver item that is solid sterling silver and guaranteed authentic.
DO YOU OFFER PRICE MATCHING FROM ONLINE STORES?
No, we do not. For the most part, our products all originate from commodity materials such as cowhide leather to include exotic skins & hides, rawhide leather, precious metals such as sterling & gold, carbon and stainless steel. These materials are all considered commodities, meaning they are all traded on the open market, worldwide. So, just like the ‘stock market’, their prices fluctuate daily.
HOW CAN I GET FREE SHIPPING?
We often run promotions offering complimentary domestic shipping services. Sign up with your email so you can receive notifications of specials promos like free shipping!
WHAT IF I WANT AN ITEM BUT IT IS NOT IN YOUR CURRENT INVENTORY?
We offer a form which you can fill out with the exact item you are looking for if our website shows an item out of stock. We will get that item for you without asking for a deposit or requiring you to pay in advance.
CAN I GET ON A WAIT LIST FOR A PRODUCT THAT IS OUT OF STOCK?
Yes, absolutely! We offer a form which you can fill out with the exact item you are looking for if our website shows an item out of stock. We will get that item for you without asking for a deposit or requiring you to pay in advance.
DO I HAVE TO PAY CUSTOM FEES?
Every county has their own individual import laws. You need to find out what the regulations are in reference to the country you are in. If your address is in the U.S., you will not pay customs fees.
WHAT ARE THE PAYMENT METHODS?
We accept all major credit cards, PayPal, Apple Pay, Google Pay, Venmo, International and domestic bank wire transfers and Cash App
WHERE DO YOU SHIP?
We ship worldwide with a few exceptions. Please contact us for more information.
HOW LONG DO I HAVE TO WAIT FOR MY ORDER?
There is not a standard answer to that question but what we can do is give you an estimate of crafting time and transportation to your location.
Your question is not listed above? Don’t worry, contact us and we will provide you with the information and assistance you need.
